Cancellation policy

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Some products in our store may be available through recurring subscriptions. This policy explains how JMX subscriptions, recurring charges, changes, cancellations, and refunds are handled.

𝗦𝗨𝗕𝗦𝗖π—₯π—œπ—£π—§π—œπ—’π—‘π—¦

When you purchase a subscription, you authorize JMX to provide recurring deliveries based on the delivery frequency you select at checkout.

Subscription options may include delivery every month or every two months. Available frequencies may vary by product.

Your payment information is stored securely by our payment provider. Your selected payment method will be charged automatically before each recurring order is processed.

Subscription prices, discounts, applicable taxes, and shipping charges will be shown at checkout. Unless otherwise stated, subscription discounts cannot be combined with other discounts, promotional codes, or loyalty rewards.

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You may manage your subscription through your JMX customer account. Depending on the available options, you may be able to:

  • View your active subscriptions

  • Review upcoming deliveries

  • Skip an upcoming delivery

  • Pause or resume your subscription

  • Change your delivery frequency

  • Update your shipping address

  • Update your payment method

  • Cancel future subscription renewals

Links to manage your subscription may also be included in your order and subscription-related emails.

π—–π—”π—‘π—–π—˜π—Ÿπ—Ÿπ—”π—§π—œπ—’π—‘π—¦ 𝗔𝗑𝗗 π—–π—›π—”π—‘π—šπ—˜π—¦

You may cancel, pause, skip, or modify your subscription at any time before your next recurring order has been processed.

Changes made after a recurring charge or order has already been processed may apply to the following subscription cycle. Canceling a subscription stops future renewals but does not automatically cancel or refund an order that has already been processed.

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If a recurring payment fails, we may retry the payment using the payment method connected to your subscription. You may receive an email asking you to update your payment information.

If payment cannot be completed after the available retry attempts, your subscription may be paused and the related order may not be processed.

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Subscription products remain subject to availability. If a product is unavailable, we may retry the order, delay or skip the affected delivery, or notify you that changes are required.

We do not guarantee that every subscription product will remain available indefinitely.

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Shipping charges are calculated according to the shipping method, order value, destination, and shipping policies in effect when each recurring order is processed.

A subscription discount does not automatically include free shipping unless expressly stated.

π—₯π—˜π—§π—¨π—₯𝗑𝗦 𝗔𝗑𝗗 π—₯π—˜π—™π—¨π—‘π——π—¦

Subscription orders are subject to the same return, refund, and cancellation requirements as other JMX purchases.

Canceling a subscription does not automatically provide a refund for an order that has already been charged, processed, shipped, or delivered.

Please review our Refund Policy for complete information about return eligibility, damaged or incorrect products, and refund requests.

𝗖𝗒𝗑𝗧𝗔𝗖𝗧 𝗨𝗦

For assistance with a subscription, contact JMX Support at support@jmxbrand.com.